Guarantee, Refund Policy & Instructions on withdrawal
It’s a pleasure to be of service.
It’s a pleasure to be of service.
§6 Right of withdrawal of the customer as a consumer:
Right of withdrawal for consumers
Consumers are entitled to a right of revocation in accordance with the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his self-employed professional activity:
Right of withdrawal.
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Please note: the right of withdrawl does not apply to digital products. As of multiple reasons, we cannot take back digital products.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
You shall bear the direct costs of returning the goods.
End of the withdrawal instruction
§7 withdrawal form
Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
Ordered on (*)/received on (*)
Name(s) of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only for paper communication)
(*) Delete as appropriate.
The statutory warranty regulations apply.
§9 Contract language
Only German and English are available as the contract language.
Our postcards have a special guarantee only valid upon arrival. If the quality does not meet your expectations we are happy to refund you the money and you can keep the postcard for free.
The guarantee for guides lasts 14 days. We are sad to hear you are not happy with the guides. However, if you didn’t learn anything new than of course we gladly refund you your money and send you an apology postcard for free.
To make use of the guarantee please send an email to email@example.com with the subject line as following “Guarantee *insert product*”.
Please note, if you make use of the guarantee for our guides, you might send back the guide as described above in the instruction on withdrawal.
*Last updated June 2019
“There’s always more than one way to make things happen.”