FAQs

It’s a pleasure to be of service.

Any questions?

Here you'll find the answers

Unless otherwise stated in the respective offer, the delivery of goods in Germany within 5-10 working days, for deliveries to all other countries within 10-14 working days after conclusion of the contract (after the date of your payment order).

For the printed version of the books and guides there can be a shipping time up to 3 weeks due to printing time.

Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in a single shipment, unless we have agreed otherwise. The delivery time in this case is determined by the article with the longest delivery time.

For more information visit our shipping and payment policy.

We use the service of Deutsche Post and DHL to ship our products. Orders under 20g will be sent as registered mail. Orders that up to 5kg will be send via parcel. For more information visit our shipping and payment policy.

Deliveries within Germany:

We calculate the shipping costs for Germany according to the shipping weight

  • up to 20g: 2,95€ (e.g. postcard set)
  • up to 2kg: 3.80€ (e.g. Planner or books)
  • up to 5kg: 5,99€ (e.g Planner, 2 books and postcard set)

Deliveries within the EU:

We calculate the shipping costs to other countries of the EU according to the shipping weight:

  • up to 20g: 3.40€ (e.g. postcard set)
  • up to 2kg: 4.90€ (e.g. planner or books)
  • up to 5kg: 15,99€ (e.g Planner, 2 books and postcard set)

Free shipping to anywhere from 50,00€

For more information visit our shipping and payment policy.

For deliveries within Germany you have the following payment options:

  • Payment by credit card
  • Payment by PayPal
  • Payment by Klarna SOFORT transfer

For deliveries to EU countries you have the following payment options:

  • Payment by credit card
  • Payment by PayPal
  • Payment by Klarna SOFORT transfer

For more information visit our shipping and payment policy.

All pages use an encrypted SSL connection. We work exclusively with the most experienced and renowned payment service providers and take specific care of the safety of your data. However, if you need further information, don’t hesitate to contact us support@tarafischer.org

After placing your order you will receive an order confirmation with all information by e-mail. You will also receive a message as soon as your order has been shipped and is on its way to you. If you have any questions, please do not hesitate to contact us at support@tarafischer.org

All our products are designed exclusively by Tara and are printed in Germany at WirmachenDruck.de.

I am currently doing all the work myself with lots of help from family and friends.

 

Write us an e-mail to support@tarafischer.org or contact Tara directly on Instagram @tara.fischer.

As we are always keen to improve the way we deliver value, your feedback is highly appreachiated. So don’t hesitate to contact us and tell us what you think.

By sending the order, the information goes directly to our warehouse. Therefore, please write us directly to support@tarafischer.org as soon as you have noticed an error. Note: please include your order number in your e-mail.

Just send an e-mail to support@tarafischer.org. Please note that it can take a while, as we receive a lot of requests at the same time and we can’t get back to you immediately. We do our best to get back to you as soon as possible and reply to every e-mail.

Please check the status of your shipment using your tracking number. If it says that the package is on its way, but the status has not changed for more than 3 days, please contact the customer service of Deutsche Post.

If the status indicates that the parcel has been delivered but you haven’t received it, please also contact Deutsche Post Customer Service.

If neither has worked, please contact our customer service at support@tarafischer.org

If you are unhappy with your product or if it is different than expected, you can return it to us within 15 days and we will refund your money. The product must not be used, otherwise we will not be able to refund your money. Unfortunately, we cannot cover the costs for the return, these are covered by you. All other costs involved, such as restocking and handling, will be taken over by us.

Just send the product, well packed, back to the address below. Please include a note with your name, address, contact information, email address, and order number. Without this information, we will not be able to assign your return.

The address for returns is:

Tara Fischer

Hauptstraße 18

82266 Inning

Germany

For furter information visit our refund policy.

Unfortunately, we cannot cover the return costs. As a customer, you take these costs. Therefore, you don’t get a return note from us. You can simply send the product back to us with a shipping service of your choice.

“There’s no problem that can’t be solved.”

Tara Fischer